Privacy Policy | Pentallion

Pentallion Systems Inc.

Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect from you across our website and other sites we own and operate.

1. Information We Collect

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used.

Information we may collect includes:

Name and contact information (email address, phone number)
Business information
Payment and billing information
Usage data and analytics
Communications you send to us

2. How We Use Your Information

We use personal information only to deliver the services you request, including designing, building, integrating, and managing systems in third-party software platforms used to provide your website, CRM, automation, messaging, and support services.

We do not sell, rent, or trade your personal information. We do not use your personal information for third-party marketing or promotional sales.

3. SMS/Text Messaging Privacy (A2P Compliance)

If you provide your phone number, you may optionally opt in to receive SMS from Pentallion Systems Inc. by selecting consent checkbox(es) on our web forms. We provide separate consent options for marketing and non-marketing messages when both categories are offered.

Marketing Messages (Optional): Promotions, special offers, discounts, and service announcements.
Non-Marketing Messages (Optional): Audit scheduling, appointment reminders, account notices, and service-related updates.
Consent: SMS consent is optional, recorded at opt-in, and is not a condition of purchase.
Message Frequency & Rates: Message frequency may vary. Message and data rates may apply.
Opt-Out & Help: Reply STOP to unsubscribe or HELP for assistance at any time.
Support: Contact us at +1 647-363-7994 or support@pentallion.com.
Carrier Notice: Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Email Marketing Consent

By providing your email address, you agree to receive promotional emails from us. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

5. Data Retention

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

6. Data Sharing and Third-Party Services

We do not sell, rent, or trade personally identifying information. We only share information when necessary to deliver the services you request or when required by law.

To provide our services, we may share limited data with trusted third-party software providers and subcontractors (for example, hosting, CRM, automation, messaging, and support tools) so we can build, configure, and operate systems on your behalf. We limit sharing to the minimum necessary for service delivery, operations, and support. SMS opt-in data and consent are processed in line with Section 3 above.

Important - Third-Party Platform Disclaimer

Our services are delivered through third-party white-labelled software platforms and applications. By using our services, you acknowledge that your data may be processed by these third-party providers. Pentallion Systems Inc. is not responsible for the data practices, security measures, or privacy policies of these third-party platforms. We strongly encourage you to review the privacy policies of any third-party services you interact with through our platform. We disclaim all liability for any data breaches, losses, or privacy violations arising from these third-party services.

7. Cookies

We use cookies and similar tracking technologies to track activity on our service. Cookies are small pieces of data stored on your device when websites are loaded in a browser.

Types of cookies we use:

Necessary cookies: Required for basic website functionality
Functionality cookies: Remember your preferences
Analytical cookies: Help us understand how visitors use our site
Social media cookies: Enable sharing and tracking from social platforms

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Visit internetcookies.org to learn more.

8. Your Rights (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of data processing
Right to Data Portability: Request transfer of your data
Right to Object: Object to processing of your personal data

To exercise any of these rights, please contact us. We will respond to your request within 30 days.

9. External Links

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting to this page. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@pentallion.com